/29reviews
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- Type of health facility
- hospital, Diagnostic center, narcological dispensary, narcological clinic, medical laboratory
- Diagnostics
- COVID-19 testing, Coronavirus antibody test, laboratory diagnostics, genetic counseling, genetic testing
- General medicine
- Cancer hospital, neurology clinic, infectious diseases, assisted reproductive technologies
- Physical medicine and rehabilitation
- STDs treatment
Phone number
(253)838-05...— show
Address
- Working hours
Sun
Closed
Mon
7:00AM—4:30PM
Tue
7:00AM—4:30PM
Wed
7:00AM—4:30PM
Thu
7:00AM—4:30PM
Fri
7:00AM—4:30PM
Sat
7:30—11:30AM
- Official website
locations.labcorp.com
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Reviews about Labcorp in Federal Way
3.0
/ 29 reviews and25 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Svetlana K.
September 14, 2022, 11:30 pm
I phoned and received very clear answers, everything was explained very kindly.
No long wait. Itwas mysixth blood test. Thankyou, guys!00
Reply
Ace2k
September 6, 2022, 10:01 pm
Terrible customer service. They never want tohelp. Ihave anappointment at12pm and came early too but never got myturn until12:40
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Company's official reply
September 7, 2022, 7:07 pm
Ace2k, Weare sorry tohear about your recent experience atthe FederalWay, WAPatient Service Center. Occasionally, there isan influx ofpatients coming inat one time and asa result, wait times are longer than expected. Thank you for bringing this toour attention, wewill look into this issue further toprovide abetter patient experience for everyone.
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Chris B.
September 3, 2022, 4:16 pm
The technician was nice enoughbut. But when myresults came inone ofmy labs was very abnormal and Iwas told togo straight tothe emergency room. They redid the lab and itturns out itwas actually fine but the emergency room physician explained that when the phlebotomist isbad attheir job itcan cause this particular test tocome back incorrectly elevated. Inother words, the phlebotomist did abad job and because ofit Ihad toleave afamily function torun tothe emergency room.
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Company's official reply
September 6, 2022, 9:26 pm
Hello ChrisB, Weare sosorry tohear the experience atthe FederalWay, WAPatient Service Center was not satisfactory. Westrive toensure that every patient that comes toa Labcorp Patient Service Center receives top-notch care. Wewould like tounderstand what occurred sowe can take steps toimprove. Atyour earliest convenience, please goto the link below and describe the details ofyour experience sowe can better assistyou. Amanager will bein contact with you soon.
https://www.labcorp.com/rate-your-lab-visit… – show00
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J L.
August 29, 2022, 5:55 pm
Says walk ins are welcome but they dont tell you its only byappointment.. despite walking into 4women standing around doing nothing with the lights stilloff. Lazy.
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Company's official reply
August 29, 2022, 8:34 pm
Hi JL, We're sorry toread that you had abad experience atthe FederalWay,WA. AtLabcorp, westrive todeliver exceptional patient care atall times. We'd like tolearn more about your specific situation and make itright. Atyour earliest convenience, please goto the link provided below and describe your experience. Amanager will bein contact with you soon.
https://www.labcorp.com/rate-your-lab-visit00
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Francisca B.
June 25, 2022, 10:04 pm
Had agreat experience! Did my3hrglucose test. Gustavo had soft hands and was wonderful. The front helped meout somuch with getting myinfo and mecalling theDr. Office. I’m sorry Idid not catch her name. She was sohelpful. Made things run smoothly! Could not have asked for abetter group ofpeople!
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CeCe R.
May 31, 2022, 7:14 pm
I'm avery hard draw, and they got blood their firsttry!
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Al G.
April 14, 2022, 7:51 pm
I love the Kiosk Check-in process. Quick and easy tofollow. The location was very easy tofind and there was plenty ofparking. The staff was friendly and efficient. Even when the doctors orders were not available the technician was able tofind itin the system.
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Trevor G.
March 28, 2022, 8:53 pm
This was agood location. But now that LabCorp has closed acouple nearby locations.
This place isswamped and overrun.
LONG WAIT TIMES, lobby packed, standing room only.I have been inthree times attempting totake aurine test for mydoctor, And they have had standing room only and wait times over anhour each time. Togive URIN! (Doesn’t require assistance!)
They need anew location orto open the location they just closed ASAP. This isextremely inconvenient not being able totake asi
mple lab test inunder anhour.I’m going togo toa different location ona differentday. Even driving distance I’ll save time.
… – show00
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Company's official reply
March 29, 2022, 6:59 pm
Hi Trevor, weunderstand your frustration and are continually looking for ways toimprove our wait time. Please goto the link below and describe the details ofyour experience sowe can better assistyou. Amanager will bein contact with you soon.
https://www.labcorp.com/rate-your-lab-visit00
Reply
B F.
March 16, 2022, 9:10 pm
I will wait until another location isavailable before Iever come back here. They can't doanything about wait times but they can absolutely dosomething about their attitude. The most disrespectful, flippant people I've ever had the displeasure ofreceiving services from. Absolutely ridiculous ina professional setting, liable toget you beat tfup anywhere else.
Staff issues aside, Labcorp isa bloated, for profit system that negatively impacts the community and their ability toget needed s
ervices ina timely and respectful manner. Wewould bebetter off ifthe entire thing was dissolved. May the ceo die broke and alone.… – show00
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Baylor G.
March 11, 2022, 4:43 am
Insurance Fraud!!!!!!!!! Please goto another lab atall costs! Billed mefor lab work that wasn't completed for aphysician ina different city that I've never seen. Now I've spent days onthe phone trying toget this resolved.
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Yongpeav O.
March 9, 2022, 4:28 am
Worse place ever, costumer service 0reallybad. They said like don’t care about the patient donot gothere ifyou don’t want tobad feeling back home
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Jasdeep D.
March 8, 2022, 7:41 pm
Showed upat 8am and there was already anhour wait ahead ofme. Hire more workers oropen more locations please.
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Richard F.
March 1, 2022, 9:12 am
Took afriend there toget doctor ordered testing and diagnosis. Inorder tobe ina wait queue you had tomake areservation before showing upas awalk-in patient. When you arrive just check-in with the confirmation QRcode that was sent when you reserved your spot. After the check-in, then you wait until alab tech calls your name. When called bythe lab tech, your tech looks upyour doctor's test orders. The lab tech collects samples asordered and catalogues the samples, and the lab work isperformed with the results given toyour doctor.
Using those protocols, the lab can serve several lab orders inan orderly fashion throughout theday…… – show00
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Stuart W.
January 17, 2022, 6:41 pm
Don’t even try tocall them they won’t answer the phone orcall you back even tho they say leave phone number and they’ll get back toyou
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Following T.
November 18, 2021, 2:24 am
Went into doa test, long wait times, although they said they would text when they are ready foryou, Iwaited more than 30minutes tocome back inand check. They had finally called mewhen Icame back inand Tammy was the one who “assisted”me. Tammy then briefly went over onhow todoit, and Ikindly asked her torepeat directions tomake sure Idon’t doit wrong, sure enough she was practically yelling the directions atme seems like she was frustrated just having torepeat herself. Tammywas rude once itwas over, little tono direction whatsoever.… – show
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John V.
November 10, 2021, 7:55 pm
Made anappointment and still waited for over anhour. Had toleave mydrivers license with the front desk with paperwork tocheck inand didn’t realize until back athome that Inever received itback. Called multiple times with noanswer and left multiple voicemails without acall back. Would avoid this place atall costs.
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Monique C.
November 2, 2021, 3:59 am
This lab lost mylab results and any records that Ihad even been there. What the heck happened tomy blood draw?!?! Seriously?
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Thuy L.
October 16, 2021, 9:10 pm
I had anappointment scheduled for2:00pm, and checked inusing the online Wait Where You Are Program at1:50pm. Idid not get myname called until2:45pm, which is45mins AFTER myscheduled appointment. Which was also AFTER Iasked the front desk when Iwould beseen because ithad been more than 30mins after myscheduled appointment time and Iwas told Iwas 'next'. There isno point inmaking anappointment ifthey are going tobe this late- 15mins behind isunderstandable but not 45mins.If you cannot honor scheduled appointment times, don't offer them. Iwasted mytime waiting when Icould have been awalk-in.… – show
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Lynn N.
May 30, 2021, 2:38 am
I changed location from the Labcorp on1st, tothis location because ofwait time and lack ofprofessionalism and care when drawing blood. Unfortunately, the one that drew myblood was the same one from the other clinic. She actually just jabbed the needle, Idon’t believe intentionally, but lack ofcompassion not tohurt people. I’ve had great experiences from others, but this lab just doesn’t have the right people. She said toask for someone else next time, which Iwill.
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Linnea W.
May 24, 2021, 12:09 am
I was awalk-in ona Saturday morning. The staff was very friendly and Iwalked out 15minutes later with all the blood needed for all the tests mydoctor ordered. Thank you for the great service!
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Average rating- 3.0based on29 reviews and25 ratings
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